More than 400 homes managed
Property Facility Management Services
Our focus as a business is to continually add value to our clients, improve the lives of our employees, impact on the environment and ensure a long-term partnership with our clients and partners. We achieve this by:
- Quality & Excellence Service Delivery: We consider this to be the most important of all. Our client’s service expectations are achieved through our experienced and well-trained staffs, a partnership with vendors, process & technology to enhance the value of the property. We emphasize understanding client expectations, we have a regular engagement to gauge the level of achievement of expectations and continually work to improve.
- Vendor Management – We are rigorous in our vendor selection approach and ensure our partners meet our very high standard on service delivery and systems. We have regular engagement and support for our partners as well as performance measurement and review
- Transparency– We will provide data, information, and details about the building on regular basis in line with the agreement, transparency, and openness in our transactions and dealings. We believe that our Company should be an extension of the client’s structure; our activities are driven by our belief that we can only give you value and win you trust if we are transparent in our dealings and we ensure we are.
- People – Our employees are our greatest assets as an organization. Over the years, we have built a reputation as one of the best places to work in the Industry due to our commitment to learning, adequate remuneration, incentives and ensuring our employees have a voice and can contribute to the business as well as their career in the business as well as company support for their family. This can be seen from the below industry level staff turnover figures in all employee categories.
- Partnership With Clients – As an organization, we see our clients as partners and therefore focus our relationship as a long time engagement, this can be seen from our approach to work, the effort to ensure we surpass our client’s expectations and the result is seen from how long most of our contracts have been running.